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Instore Orders
Delivery is available through one of the Sydney Metro Third-party Transport Companies below.
Please contact them directly to arrange your delivery.
| Truck | Contact | |
| Uplift Transport | Up to 11 tonnes, Truck Mounted Crane |
Anthony: 0414 814 727 uplifttransport@gmail.com |
| Secureload Sydney | Up to 13.5 tonnes, Truck Mounted Forklift |
John: 0404 998 906 john.perri76@gmail.com |
| Elevate Transport | Up to 13.5 tonnes, Truck Mounted Forklift |
Dave: 0422 714 032 elevatetransport@icloud.com |
| W&M Transport | Up to 11 tonnes, Truck Mounted Crane |
Wayne: 0410 551 636 |
Delivery Prices for Sydney Metro:
| 1 Pallet | 2 Pallets | 3 Pallets | |
| Sydney Metro (Zone 1) | $100.00 | $150.00 | $200.00 |
| Sydney Metro (Zone 2) | $120.00 | $170.00 | $220.00 |
| Sydney Metro (Zone 3) | $140.00 | $220.00 | $300.00 |
| Sydney Metro (Zone 4) | $170.00 | $250.00 | $330.00 |
(Including GST)
Smithfield Warehouse Pick Up
Instore Orders
You can pick up your order from TFO’s warehouse located at 107 Warren Rd, Smithfield.
Please arrive before 2 pm to ensure same-day pick up.
Online Orders
Once your order has been processed, you will receive an email confirmation and invoice within 24 hours to confirm when your order will be ready to collect. When collecting your order:
- Bring your invoice and photo ID to the TFO pickup area.
- Upon arrival, call (02) 8728 7800 or 0447 777 034 and wait in your vehicle for further instructions.
Pick Up Hours:
Weekdays 8:00am – 2:00pm
Saturday 9:00am – 2:00pm
Sunday 10:00am – 2:00pm
For more information on picking up your order, please view our vehicle loading policy or give us a call on 02 8728 7800.
Important Notice:
During busy periods, there may be wait times of up to 3 hours for order collection due to a high volume of orders. Our warehouse team is working as quickly as possible to prepare your orders — we appreciate your patience and understanding.
Please also note that, due to extreme weather conditions, our pickup service may close early on certain days. While we will make every effort to provide notice in advance, these closures may sometimes occur on short notice.
Delivery Prices for Online Orders:
| 1 Pallet | 2 Pallets | 3 Pallets | |
| Sydney Zone 1 | $100.00 | $150.00 | $200.00 |
| Sydney Zone 2 | $120.00 | $170.00 | $220.00 |
| Sydney Zone 3 | $140.00 | $220.00 | $300.00 |
| Sydney Zone 4 | $170.00 | $250.00 | $330.00 |
| Canberra Metro* | $215.00 | $430.00 | $645.00 |
| Melbourne Metro* | $365.00 | $676.00 | $936.00 |
| Brisbane Metro* | $416.00 | $786.00 | $1144.00 |
(Including GST)
Delivery in Areas Outside of Sydney Metro
Please contact the below third-party delivery companies directly to obtain a quotation for any delivery that is outside of the Sydney Metro area.
| Areas | Contact | |
| Newline Transport | Sydney, Newcastle, Wollongong, Canberra & Blue Mountains | (02) 9604 7177 bookings@newlinetransport.com.au |
| Pickering’s Transport | Swan Hill, Mildura, Adelaide and Melbourne | (02) 9725 3433 (Matt) enquiry@ptg.com.au |
| PTM Transport | Australia-wide | 0434 149 370 (Scott) info@ptmanagement.com.au |
| Tatana Transport | Australia-wide | (02) 9037 8265 sales@tatanatransport.com.au |
| TJS Transport | Canberra, Canberra Regional, Wagga, Wollongong | (02) 6232 9133 info@tjstransport.com.au |
We are happy to provide these contacts; however, please note it is not a recommendation by TFO nor can we take any responsibility for these or any other third-party companies. It is your responsibility to make sure that they meet your needs and expectations.
The individual pallet/crate size is 120cm in length, 120cm in width and 100cm in height, up to a weight of 1000kg. Any increase to the dimensions and/or weight of the goods over and above these dimensions and weight will be charged pro rata.
*Canberra Delivery:
Your tiles will be delivered by a truck with a forklift.
*Melbourne and Brisbane Delivery:
Your order will be delivered by a tailgate truck and the pallets will be moved with a pallet jack. Therefore, you must have a flat concrete surface at your property, otherwise, the pallets will go back to the depot and it will be your responsibility to organise the pick up of your order.